Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience

Mission-support functions are critical in government—service providers offer expertise that helps their agency serve the public and achieve their organization’s mission. How can providers improve both internal CX and working relationships with colleagues? In “Colleagues as Customers,” the Partnership for Public Service and Medallia identify three key strategies for service providers to improve internal CX leading to greater overall Government Experience (GX).

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