Empowering the Federal Workforce through Improved Digital Experience

In an increasingly digital world, total experience – meaning the ease, accessibility and performance of devices, networks, and applications – is becoming an increasingly crucial metric for satisfaction and productivity. Slow or ineffective digital environments mean time spent working to address IT service quality issues rather than on the mission. With so much at stake, how do federal employees feel about their current digital experience?

Riverbed and Swish partnered with market research firm Market Connections to survey 200 federal civilian and defense agency IT decision makers. The following report presents key findings from the survey along with critical insights that offer a clear direction on ways to improve federal digital experiences.