Five Lessons Learned from the Pivot to a Distributed Workforce

State and local agencies did the best they could to initially respond to the global pandemic with the resources and technologies they had available. As agencies start to turn the corner on the initial “Respond” phase, it’s time to reflect on what worked, what didn’t, and how to plan for the future. Let’s take a look at five lessons we learned when a majority of the agency office-bound workforce suddenly shifted to a distributed one.