GenAI: The Trust Multiplier for Government

How does the public feel about GenAI and government?

BCG and Salesforce surveyed more than 41,600 individuals globally and sought input from 20+ global experts to understand online government service delivery trends.

Download the full report to understand:

  • The link between citizen trust and quality of service delivery.

  • How GenAI could become a force multiplier for increased trust in government.

  • How citizens are optimistically cautious about GenAI.

  • The GenAI roadmap for government.

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