Solving The Pain Points Of Traditional ITSM Upgrades

In this feature you’ll learn of the challenges faced by a Product Owner in upgrading a traditional IT Service Management (ITSM) system, and their subsequent exploration of Atlassian’s Jira Service Management as a more flexible solution for ITSM system upgrades.

Download this report to discover:

How the Product Owner encountered significant challenges when upgrading their traditional ITSM system.

Hear why many organizations are experiencing similar pains with ITSM system upgrades, with some opting to “reboot” legacy systems to mitigate the issues.

Discover why the Product Owner turned to Atlassian’s Jira Service Management.

Learn why one of the main benefits of Atlassian’s approach to Jira Service Management upgrades is that it follows an Agile methodology.

Find out how Jira Service Management offers continuous improvement through frequent feature releases, a loosely-coupled architecture for efficient code delivery/upgrades, and a true cloud product that scales easily and provides enhanced security and compliance.

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