Gleaning from the Past to Create Organizational Success: Part 1

Social Security Administration (SSA) employees administer benefits to approximately 60 million beneficiaries. The Continuous Quality (CQ) Area Director Review Process was developed to improve the accuracy and quality of workloads processed in field offices. CQ has succeeded in educating technicians and improving work processes by defining the scope of process deficiencies and pinpointing where errors are occurring.

During the webinar, you will hear how this 2016 Deming Award-winning agency has revitalized SSA’s emphasis on quality, training and consistency of their decisions. The adaptability of the CQ Area Director Review Process continues to empower SSA to improve training and employee development.

Graduate School USA presents the W. Edwards Deming Outstanding Training Award to a federal, state or local government organization that exemplifies excellence with an initiative or project that focuses on enhancing quality processes within that organization. Recipients of the Award have demonstrated innovative training through a workforce initiative that has measurably benefited their organization. Deming Award winners are unique because they recognize that in order to succeed, an organization must embrace a sincere desire to achieve through a commitment to high quality in all that they do. They also understand the importance of teamwork and the success that comes with empowering all parts of the organization.

Check Out the 2020 Award Series