Our world has changed! During the COVID-19 pandemic, agencies are having to change how they serve the public and manage resources for results, as many of their traditional controls and procedures have been suspended or replaced with alternative processes. But, even during difficult and uncertain times, maintaining quality can be crucial to organizational success. The question is, “How do organizations preserve the quality processes that they have developed, while enduring unusual circumstances?” The principles and tools espoused by W. Edwards Deming, a renowned scholar and teacher whose theories on quality control sparked the renewal of Japan's economy following World War II and launched the total quality management movement, can serve as a guide to achieving mission objectives. Watch Steve Haedrich, of The Deming Institute, for this complimentary webcast and learn techniques for success.
