GSA launches annual customer building satisfaction survey

Concerned about building security? Unhappy with your office environment? Wish your building offered more services? Now's the time to speak up.

Inhabitants of the more than 3,500 federally owned and leased buildings have an opportunity to rate how well their building is being managed by completing the General Services Administration's Public Buildings Service customer satisfaction survey called Input '98.

Input '98 asks federal employees to comment on their building and office environment, building services and procedures, building security, building management staff, and overall level of satisfaction.

The survey, which is due September 28 and takes about 10 minutes to complete, is being prepared, conducted and tabulated by the Gallup Organization.

"GSA is committed to client satisfaction in all aspects of building services," Program Facilitator Peter Ford said. "These surveys allow us to identify areas of concern to our clients and make improvements which meet or exceed their expectations. Our goal is to increase customer satisfaction."

Public Buildings Service Administrator Bob Peck said that as a result of past surveys, GSA has instituted changes in building management and operation ranging from repairs to elevators and fire systems to the construction of new fitness centers and cafeterias.

Since the initial survey was conducted in 1993, GSA has received more than 300,000 responses. Results of the 1997 survey indicated a steady rise in overall customer satisfaction with 80 percent of respondents giving PBS a positive rating.