Digitization: the New Normal

A Research Report on Digital Services in State and Local Government

Joshua Okada,
Government Business Council

December 3, 2020

State and local government agencies have been digitizing processes and services under strain, particularly with COVID-19 creating a sudden spike in service demand. 76% of state CIOs, for example, say that they are introducing virtual agents in response to the current pandemic. As agencies consider shifting to digital now and after the pandemic, they will have tough decisions to make and questions to answer; for instance, what value and potential challenges will digitization present to us? Government Business Council (GBC) answers these questions and more in the following brief.

Download this GBC Baseline Brief to learn more about:

The benefits of going digital
Top challenges agencies experience shifting to digital
Overcoming the barriers to a digital environment

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