Flash Poll: Citizen Engagement

GBC's latest poll examines how federal agencies handle the growing volume of citizen correspondence.

Daniel Thomas,
Government Business Council

April 30, 2018

Research Director, Government Business Council

Every day, the federal government receives thousands of emails from citizens around the country. As correspondence volumes rise, agencies face greater pressure to deliver fast, accurate, and informative responses to the constituents they serve. Do federal employees have what they need to handle this correspondence effectively?

Download this GBC Flash Poll to learn more about:

What federal employees think of their agency's correspondence efficiency
The top-cited challenges to effective citizen correspondence
What respondents feel are most important tools for improving correspondence management and workflow

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