Flash Poll: Serve the People

Are agencies embracing the digital customer experience (CX)? To find out, Government Business Council (GBC) recently polled a random sample of 212 federal employees.

Rina Li,
Government Business Council

July 18, 2018

Senior Research Analyst, Government Business Council

In the face of rapidly evolving citizen needs, it’s essential that federal agencies establish a streamlined, thoroughly modern online presence. To learn more about the current state of digital citizen experience (CX), Government Business Council (GBC) polled a random sample of 212 federal employees in March 2018.

Download this GBC Flash Poll to learn:

How confident are federal employees that citizens can access the information they need?
Do agencies prioritize public-facing resources to enhance CX?
Are employees satisfied with the full range of their agency's online services?

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