Streamlining for Trust

Modernizing the Government Customer Experience

Emily Wolfteich,
Government Business Council

September 27, 2022

Elevating the customer experience has become both a pressing need and a growing opportunity for public sector agencies. At the federal and state level, agencies are often the sole provider of necessary services for citizens, ranging from healthcare to disaster assistance to financial support. The COVID-19 pandemic only magnified the necessity and uniqueness of that relationship. As such, enhanced customer service is central to agency missions, especially since consistently dissatisfied customers can significantly affect overall trust in government. How are government agencies agencies working to modernize their customer experience?

Download this GBC issue brief to learn more about:

Who is doing customer experience right -- and who is working on it
Examples of digital tools to help agencies move the needle
The link between modernization and public trust

Email *

Full Name *

Employer *

Agency/Department *

Organization Function *

Please Provide Your Organization's Name *

Grade/Rank *

Job Function *

Job Title *

Phone Number *

Zip Code *

Country *

Country (Other) *

City *

State *

I want to receive occasional news and updates from trusted partners

I agree to the use of my personal data by Government Executive Media Group and its partners to serve you targeted ads. Learn more.

Please save my information for future visits

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms and Conditions apply.

Disclaimer

IMPORTANT NOTICE
Any information you supply is subject to our privacy policy. Access to this report is available to registered members at no cost. In order to provide you with this free service, Government Executive Media Group may share member registration information with underwriters and partners.