Technology for Trust

Federal Financial Service Modernization and the IRS

Emily Wolfteich,
Government Business Council

September 16, 2021

The IRS is one of the most public-facing agencies within the federal government. Working simultaneously to prevent fraud, collect revenue, and managing benefit programs, nearly every citizen interacts with the agency in some way. It is therefore crucial that the IRS maintains public confidence through quality customer service and rapid response. However, legacy technology systems can negatively impact the agency's ability to do its job, in turn affecting public trust. What steps are the IRS and other federal financial services taking to modernize their technologies? How will this modernization help them in their mission?

Download this GBC Issue Brief to learn more about:

IRS modernization priorities
The effect of COVID-19 on IRS challenges and opportunities
The role of cloud technology in the IRS's future

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