Trouble at Work
Agency downsizing, benefit cutoffs and growing hatred of government have left federal employees more vulnerable than ever before to incidents of workplace violence
Violence and threats against federal workers in the last year.
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Handling Angry or Hostile Customers or Co-Workers Stay calm. Listen attentively. Maintain eye contact. Be courteous and patient. Keep the situation in your control. If person shouts, swears or is threatening: Signal for help using duress alarm or pre- arranged code words. Have someone else call guard or police.
If someone threatens you with a weapon
Stay calm, maintain eye contact and quietly signal for help with alarm or code words. |
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Prevention Measures for Organizations Source: Violence Prevention Counselor Anthony Baron
- Pick a crisis management team to assess all threats and set traumatic response policy. |
- Inform employees about anti-violence procedures, including a means for reporting threats without fear of reprisal. - Immediately investigate all threats and correct all unsafe conditions. - Train all employees to recognize hazards, deal with emotionally charged situations, prevent assault and rape, handle disgruntled customers, manage stress and anger, and follow procedures for firings, layoffs and emergencies. - Develop relationships with in-house and local police, legal counsel, employee assistance providers, crisis counselors and public affairs officers. - Have a trauma response team. - Control access to the workplace. Consider having guards present, installing alarms and panic buttons and setting up a buddy system. |
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Violent incidents reported by IRS employees.
Fiscal Year | Assaults | Verbal Threats |
1990 | 37 | 735 |
1991 | 39 | 675 |
1992 | 41 | 837* |
1993 | 33 | 738 |
1994 | 28 | 640 |
1995 | 29 | 825 |
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How to Handle a Bomb Threat
Keep calm. Keep talking. Don't hang up. |
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Source: Veterans Affairs Department
Violent Incidents |
Employee to employee |
Non-employee to employee |
Total |
1993 | 219 | 1,429 | 1,648 |
1994 | 188 | 1,314 | 1,502 |
1995 | 221 | 1,330 | 1,551 |
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Source: Federal Protective Service
Homicide | 0 |
Rape | 2 |
Robbery | 52 |
Aggravated Assault | 109 |
Vandalism | 1284 |
Burglary | 321 |
Larceny | 4697 |
Motor Vehicle Theft | 231 |
Arson | 19 |
Simple Assault | 545 |
Bomb Threats | 764 |
Weapons Violations | 549 |
Miscellaneous Offenses | 2208 |
Total | 10,816 |
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Oct. 9, 1996, Union Gap, Wash.
FBI arrests three men suspected in a series of bombings and bank robberies in the Spokane area this year. Notes from an anti-government, white supremacist group, the Phineas Priesthood, were left after the attacks during which a gunman shouted support for the anti-government Freemen, then under FBI siege in Montana.
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NEXT STORY: Environment: Old Issues, Familiar Cast