Keys to Culture Change

The Consortium for Culture Change believes organizations must make the following 10 changes if reinvention is to succeed.

1. Leadership: Must move from controlling to instilling a shared vision.
2. Customer Focus: Employees move from viewing managers as their customers to seeing taxpayers as their customers.
3. Organizational Design: Must be changed from hierarchical to flat and fluid.
4. Teamwork: Employees must shift from competing to partnering.
5. Motivation: Is transformed from punishment to incentives.
6. Innovation and Learning: The traditionally risk averse work system becomes one that expects creative problem solving, learns from mistakes, encourages skill-building.
7. Communication: Restricted information flows must be unblocked to make data easily accessible to everyone.
8. Results management: The organization's focus must move from processes to outcomes.
9. Empowerment: Workers must stop merely following orders and begin making decisions and being accountable for results.
10. Diversity: Organizations that once feared difference must recognize the best decisions include multiple points of view.