Customer Experience Summit - Rebroadcast
MEASURING SUCCESS IN CUSTOMER EXPERIENCE
Used to dealing with companies that distinguish themselves through superior customer engagement, today’s public has come to expect a level of customer experience to which most agencies haven’t been able to live up. However, the Obama administration’s prioritization of customer experience puts federal agencies in the challenging position of pushing to provide a first-class customer experience while meeting their unique missions. With the right combination of customer-focused strategy, technology, and talent, federal agencies have a chance to significantly raise the bar for the government’s customer service.
Check out all the sessions from the August 5th #CXSummit below!
Opening Keynote: Brenda Wensil, Chief Customer Experience Officer, Office of Federal Student Aid, Department of Education
Where Customer Experience is Advancing in Government
Measuring the Human Element , Presented by Abby Herriman, SVP of Delivery & Innovation, HighPoint Global
How Data is Driving CX Strategy
The Evolution of Customer Experience Technology , Presented by Brian Paget, Technical Director for Public Sector, Adobe
Closing Keynote: Tom Allin, Chief Veterans Experience Officer, Department of Veterans Affairs
NEXT STORY: 'Curious Monsters' on American Currency