GovExec Daily: The White House Wants to Improve the Customer Experience

In the pursuit of raising trust in government, the Biden administration is now setting goals for customer service as part of a slate of updates to the President’s Management Agenda. The update is part of an emphasis on mission delivery and customer experience which was a focus of the president's management agenda vision document released in November.

 Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She joined the podcast to discuss the PMA update and government customer service.