Thank you for your interest in our Government Customer Experience & Engagement Summit!
The event brought together Federal, State, and Local government CX leaders and industry experts for a thought incubator experience highlighting replicable case studies and success stories in groundbreaking CX efforts. Leaders unpacked their strategies in human-centered design, why data drives their work, and how agencies are operationalizing new guidance all to deliver a central goal: delivering excellent and equitable services to those who depend on them.
You can watch all the sessions on-demand, as well as access relevant CX resources, like eBooks, guides, white papers, and more from our event sponsors.
Speakers
Simchah Suveyke-Bogin
Chief Experience Officer US Department of Agriculture
Dr. Charles "Chuck" Barber
Chief Diversity and Inclusion Officer National Science Foundation
Michael Rupert
Chief Technology Officer Office of the Chief Technology Officer, DC
Barbara C. Morton
Deputy Chief Veterans Experience Officer, Veterans Experience Office (VEO)s Department of Veterans Affairs
Abraham Marinez
Director of Product Design, Office of Federal Student Aid Department of Education
Lloyd (Colt) Whittall
Chief Experience Officer and HQE Department of the Air Force
Sonny Hashmi
Commissioner, Federal Acquisition Service General Services Administration
Nicole "Niki" French
Customer Service Branch Manager Transportation Security Administration,
Department of Homeland Security
Amber Chaudhry
Chief Experience Officer (Acting) Department of Housing and Urban Development
Joel Nantais
Bureau of Consular Affairs Customer Experience Strategist Department of State
Corey Wagner
Chief Customer Experience Officer, Office of Mission Support Environmental Protection Agency
Abena Apau
Customer Experience Officer US Department of Agriculture (FPAC)
Rob Ellis
Principal Presales Solutions Engineer Acquia
Phil Jackson
General Manager Adobe
Charlotte Lee
Strategic Lead for CX and Innovation Granicus
Jason Dudash
Principal Specialist Solutions Architect Red Hat
Pam Van Meter
Principal CIAM Specialist Okta
Steve Boberski
Public Sector Chief Technology Officer Genesys
Phoebe Nerdahl
Sr. Director, U.S. Public Sector LaunchDarkly
Jill Leyden
Vice President of Public Sector Strategy and Solutions Qualtrics
Robb Corduck
Head of Enterprise Sales - East, Jira Service Management Atlassian
Eddie Doyle
Cyber Strategist Check Point
Ben Cathers
Global Principal Solutions Consultant Hootsuite
Ron Vickery
Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education ServiceNow
