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Digital readiness within public sector organizations has been a hot topic for years. As citizens and customers continue to conduct most of their activities online, this readiness is further pushed into the spotlight, raising the bar for what constitutes an adequate citizen experience. Now, as the public sector begins to rapidly modernize their digital technologies to meet the needs of the next normal, they find themselves at a transformative time to reframe their strategies and improve citizens' trust all while reducing costs and improving efficiency. In this episode of EMGF TV, state & local government as well as industry leaders explore the key components of digital transformation and how organizations can improve service delivery by taking experience to the next level.
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