The Federal Innovator Podcast: Mapping UX Innovation

Consumer expectations are at an all-time high. People want and expect the same customer-focused, ease-of-use they are accustomed to with commercial companies from their government organizations. And it’s not only external users. Designing with the user in mind is critical for the government workforce as well to ensure productivity and operational efficiency as well as to elevate mission outcomes.

For the Defense Department, designing with the user in mind means designing for the warfighter, offering them the tools they need to protect and serve effectively. No one knows more about the importance of UX for the defense sector better than Colt Whittall, chief experience officer for the U.S. Air Force.

On this episode of The Federal Innovator podcast, Whittall joins co-hosts Tim Irvine, managing director and lead at Accenture Federal Digital Studio, and Stephanie Wander, deputy director and senior fellow at the Atlantic Council to talk through what outstanding UX looks like, how bad UX can prove a barrier to mission success and what it takes to bring user-centric design to life for the federal government.

Check out what they have to say by listening to the full episode below. Or download and subscribe on Apple Podcasts, Spotify or SoundCloud to take The Federal Innovator with you on your favorite device.