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GovExec Daily: Making Government Customer Service More Positive
Deloitte's RJ Krawiec joins the podcast to discuss the future of customer experience.
The COVID-19 pandemic has brought government customer service into a new normal that involves different ways of solving problems. What exactly will that mean as federal employees and citizens go forward?
RJ Krawiec is a principal and the Chief Marketing Officer for Deloitte’s Government & Public Services practice. He joined the podcast to discuss government customer service and technology.
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