Tech
Improved Data Sharing Between SSA and USDA Could Streamline Benefits Delivery
Online application pilots are on the horizon with a new data-sharing update between the Social Security Administration and Agriculture Department.
Management
GovExec Daily: Federal Student Loan Forgiveness Is Still In Limbo
Clifford Robb joins the podcast to discuss administrative burdens in education forgiveness and the future of college debt.
Management
Bill to 'Stop the Government Speak' in Agency Documents Clears Senate
The proposal would expand and update an existing law on plain language requirements for agencies.
Management
For Federal Customer Service to Work, Congress, the White House and Agencies Need 'Fundamental' Change, Report Says
A new report from the Partnership for Public Service and Accenture Federal Services outlines the systemic barriers to customer experience, and the collaboration between Congress and the executive branch needed to address them.
Tech
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
Management
People Had Trouble Accessing Social Security During The Pandemic and GAO Wants Them to Develop a Plan to Do Better
A recent Government Accountability Office report says SSA is not doing enough to reach vulnerable populations.
Management
The Attorney General Wants to Better Help Those With Limited English Proficiency
It's been over a decade since the department encouraged agencies to strengthen this commitment, Merrick Garland says.
Workforce
GovExec Daily: Student Loan Forgiveness and Customer Service
Georgetown University’s Pamela Herd and Donald Moynihan join the podcast to discuss the lack of administrative burdens in the new Education Department application.
Management
Two Democrats Have Spelled Out Exactly How They Want Agencies to Improve Services
A pair of House lawmakers wants agencies to allow Americans to spend less time on the phone and filling out paperwork when dealing with government.
Tech
More Than Half of People are Frustrated by Digital Government Services, Survey Finds
The report found that 46% of respondents would be more likely to use digital technology to access government services if the technology was easier to use.
Tech
GovExec Daily: Making Automated Customer Service More Empathetic
Deloitte's Marc Mancher's joins the podcast to discuss improving government customer service under budget restraints.
Management
National Archives Plans Customer Service Research
The National Archives and Records Administration says that a new research agenda will help it understand what people who use the archives need, want and expect–and how the agency can meet those demands.
Management
The White House Wants to Make Food Assistance Programs Easier to Use -- and Tech Plays a Big Part
Modernization and customer experience goals are folded into a new White House National Strategy on Hunger, Nutrition and Health that was released Tuesday.
Management
OMB Prioritizes Customer Service in Budget Planning
The inclusion of customer experience and service delivery priorities in budget preparation guidance from OMB will likely get the attention of agencies as they prepare their budget requests for the next fiscal year, experts told FCW.
Tech
GovExec Daily: Who Gets To Know When You Die?
FCW's Natalie Alms joins the podcast to discuss how levels of government share death data.
Oversight
The Inflation Reduction Act Will Require the IRS to Study Free Tax Filing Options
TurboTax maker Intuit has long blocked efforts to create free online tax filing for all, but this sweeping domestic policy bill provides $15 million to investigate how the IRS could implement such a program.
Oversight
Lawmakers Push IRS on Backlog and Customer Service Problems
The agency says it's aiming to get to a "healthy" backlog level by the end of the year, but in June, the National Taxpayer Advocate said that would be "difficult" for the agency to do.
Workforce
GovExec Daily: Using The Citizen Experience to Increase Trust in Government
William Eggers joins the podcast to discuss how CX can be part of ways citizen feel about the levels of government.
Tech
Digital Identity Challenges Could Be a Roadblock to Improved CX
Government agencies are currently wrestling with how exactly to verify Americans who want to access federal programs and services.
Workforce
The Public Service Loan Forgiveness Program Works… Sometimes
Readers share their experiences with the Education Department program that was recently overhauled. Challenges still remain, though the October changes did help many.
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