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Customer experience bill passes Senate committee
The proposal is one of many that moved through House and Senate committees last week, including a transparency bill that brings additional congressional oversight to the General Services Administration.
Natalie Alms
September 23, 2024
Customer experience bill passes Senate committee
The proposal is one of many that moved through House and Senate committees last week, including a transparency bill that brings additional congressional oversight to the General Services Administration.
Natalie Alms
September 23, 2024
Exit interview: OMB’s Customer Experience guru Amira Boland
Boland was the first to take on the role of customer experience lead at the White House, and she sees great potential even beyond her departure.
Natalie Alms
June 21, 2024
Federal Data Officers Council Seeks Input on Mission, Focus Areas
This request “signals a maturation of the [chief data officer] position,” said a data expert.
Courtney Bublé
October 13, 2021
From Intern to Chief Human Capital Officer: Miriam Cohen Reflects on a Federal Career
The Nuclear Regulatory Commission’s outgoing top HR executive spent more than three decades in government service.
Courtney Bublé
October 16, 2020
GSA Out of Compliance on Improper Payments, Watchdog Finds
Agency CFO disagrees with auditors’ interpretation of acquisition rules.
Charles S. Clark
June 3, 2019
Pentagon Delivers Installment on Plan to Streamline Business Operations
Main goals are accelerating hiring and curbing duplication, as Congress mandated.
Charles S. Clark
April 29, 2019
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