Postal Service
USPS plans to use AI to enhance customer service
USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our AI journey.”
DOGE to work with USPS to find efficiencies, DeJoy says
The mailing agency will work with GSA and the group led by Elon Musk, who has called for Postal Service privatization.
Louis DeJoy to step down as USPS postmaster general
The postal leader brought a spotlight, controversy and a plan to save the agency to his role, but is now starting the process to find a successor.
USPS turns a profit during busy season as DeJoy says his reforms are taking hold
The Postal Service will next look to reduce its headcount, continue consolidations and launch new products, though it still expects to lose money this year.
USPS offers ‘little convincing evidence’ its reform plans will succeed, regulator says
Watchdog suggests Louis DeJoy’s overhaul initiatives are destined for failure without significant changes
Getting mail to your door is just one part of what the postmaster general does
Alongside the business of mail delivery, the U.S. Postal Service also dwarfs the General Services Administration's real estate footprint.
IG, regulator bash USPS plans to slow some mail delivery
A test rollout of a key Postal Service initiative has not achieved any of the promised cost savings, auditors find.
USPS privatization again under consideration, Trump says
The president-elect suggested he could bring back an idea from his first term that proved unpopular with both parties in Congress.
House committee piles on criticism of DeJoy’s postal overhaul plans
USPS’ inspector general said there hasn’t yet been improvements to service timeliness and reliability.
GOP senator to DeJoy: I will 'kill' your plan to reform USPS
Testy hearing shows significant, bipartisan divides remain between the postmaster general and Congress.
DeJoy's changes will give USPS its best holiday season performance ever, officials say
The Postal Service paused some of its key changes over fears of negative fallout, but plans to resume them soon.
Featured eBooks
USPS loses $9.5B in FY24 and says another red year is coming
Postal management remains committed to DeJoy's reforms, saying it is showing positive signs.
USPS is still rushing ballot delivery in 18 states still accepting them
The Postal Service is continuing to take special steps to ensure valid ballots can still be counted.
Updated
OPM doesn’t have documented customer experience plans for the Postal Service’s open season, OIG says
The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those plans aren’t either defined or comprehensive enough for the multi-agency operation.
USPS to mail voters: Send in your ballots now
Postal Service suggests week-out deadline despite fast ballot performance so far.
USPS is delivering ballots quickly and on time
The Postal Service says a few local issues have come up but they have rapidly been addressed.
More than 200K postal employees are in line for a 5% raise spread over three years
The agreement took 20 months of negotiations but some workers think the raises are insufficient.
USPS employees in hurricane-ravaged areas deal with loss—and still make their deliveries
Postal workers are navigating downed power lines, fallen trees, sinkholes, and their own tragic circumstances as they carry mail for devastated communities.
USPS makes its pitch to again slow delivery for some mail
The Postal Service is promising significant savings and to protect most mail from slowdowns, but the plan is facing some resistance.
USPS delays reforms and promises a smooth election-mail service
The Postal Service is vowing to deliver ballots promptly despite dips in service in many parts of the country.
