Management

Use Data, Not Assumptions, to Improve the Customer Experience

Agencies misunderstand their customers when datasets are not integrated or widely shared.

Management

What Makes People So Frustrated About Their Paychecks?

For many white-collar workers, getting a raise isn’t about the extra money but about feeling confident that they aren’t getting cheated.

Management

It’s Time to Rethink Business Training for the SES

Nearly half of senior Army civilians say they lack the business skills to be fully successful executives.

Management

Scientists Believe Coffee Can Help Protect From Liver Disease

Researchers find risk of cirrhosis is 22 percent lower after one cup of coffee per day and 43 percent lower after two cups.

Management

Transforming Federal Financial Reporting and Auditing

A former comptroller suggests 10 reforms that would produce more meaningful data.

Management

Flint and the Case for Open Government

The paternalistic approach to government has run its course.

Management

For a Successful Federal Career, You'll Need These 5 Things

If you are considering a future in government, or if you already work here and want to be more successful, you'll need to develop these five qualities.

Management

Making Taxpayer Dollars Deliver

President Obama’s final budget puts a stake in the ground for his long-running agenda to inject the use of data and evidence into budget, policy, and operational decisions.

Management

The Same Behaviors That Spell Academic Success Can Backfire at Work

Women who face the biggest challenges in senior-level positions have often been star pupils in school.

Management

How to Tame the Software Beast

Veterans of the United Kingdom’s category management campaign offer support and encouragement to agencies and OMB.

Management

Government’s IT Problem is Not Limited to Systems

If the technology is obsolete, the employees who maintain it are dinosaurs. Replacing them will require a new approach to pay.

Management

Risk-Intolerant Acquisition Processes Are Hurting Innovation

A new study shows there are steps agency leaders can take.

Management

Training Future ‘Lady Bosses’

A woman in Reno wants to instill an entrepreneurial mindset in girls.

Management

The Diversity Advantage

A study of 22,000 organizations finds a link between having women in leadership roles and profitability.