Author Archive
Management
Restoring Health to a Civil Service on Life Support
The diagnosis may be easier than the cure, but there are steps federal employees can take to improve the outlook.
Management
How to Serve a President You Don’t Like
If you work in government, you have the opportunity to make a positive difference—no matter who sits in the Oval Office.
Management
Lead, Follow or Get Out Of The Way
This isn’t to say that you can’t have opinions and even share them, but there is a time and a place and limit for everything.
Management
We Need A Plan for Federal Communications
Trust in government is at an all-time low. Poor communication is one reason.
Management
How Poor Government Communication Strategy Fuels Paranoia
Responding to social media is of critical and primary importance.
Management
The No. 1 Reason Why Your Presentation Sucks
Fear of public speaking is a sign that you’re definitely making this mistake.
Management
The Most Hated Job In Government
Public affairs specialists are too often perceived as not just lazy, overpaid and incompetent, but also a gang of lying propagandists.
Management
Government Isn't Just Another Brand To Be Marketed
The focus on image is misplaced—actions speak louder than words.
Management
Spending On Government Communications Is Ripe for Abuse
For both internal control and accountability purposes, you've got to clearly identify what you're trying to do.
Management
Why Everyone Should Master Project Management Skills
It sounds boring, but not if you’re doing it right.
Management
Civil Servants Need to Stay Out of the Spin Business
It is easy to be pessimistic about government when citizens are regularly cautioned not to trust it.
Management
It’s Not Too Late: Resolve to Have a Successful Year
Here are 10 tips to help get you where you want to go.
Management
10 Tips for Federal Employees on the Personal Use Of Social Media
Your personal accounts are your own, but there are limits to what you can do with them.
Management
Law Enforcement and the Crisis of Public Confidence
Agencies need to do a better job of explaining results.
Management
Don't Let Your Message Morph Into Propaganda
Agencies need to re-examine how they communicate with the public, especially when the facts conflict with the image officials want to project.
Management
Risk Reduction and Branding Are Really About One Thing: Doing the Right Thing
Ultimately, you’re not the one telling your story—the people who witness your actions will do that.
Management
When The Public Wants Information, Resistance Is Futile
Ignoring problems won't make them go away.
Management
The Real Problem For Bureaucracies On Social Media
Authenticity and identity can be hard to project.
Management
How Branding Can Transform Government Customer Service
Government agencies tend to suffer from an extreme form of myopia.
