Author Archive
Features
Fixing The IRS
Doug Shulman is reaping the returns on his campaign to turn around one of government's biggest modernization efforts.
Magazine
System Error
The assembly-line culture at IRS is hanging up a massive project to computerize the tax processing system-a plan that could bring in $40 billion in additional tax revenue each year.
Magazine
The Reinvention Revolution
At a recent conference, hundreds of federal managers on the front lines of reform reported on their efforts.
Magazine
The Town Hall Wall (Sidebar to "Reinvention Revolution")
The Town Hall Wall (Sidebar to "Reinvention Revolution")
Magazine
Organizing the Conference (Sidebar to "Reinvention Revolution")
Organizing the Conference (Sidebar to "Reinvention Revolution")
Magazine
Rogue Workers & Change Agents
By encouraging employees who challenge the status quo, the Animal and Plant Health Inspection Service has become an unlikely hotbed of management reform.
Magazine
Joe Versus the Bureaucracy
Joe Thompson has become something of a cult figure for reinventing his corner of the Department of Veterans Affairs. But some wonder whether his reforms can-or should-be copied
