Author Archive
Management
Holding poor performers accountable can lead to better government
COMMENTARY | The current process for addressing poor performers in government is difficult for managers and confusing for employees.
Management
The government needs to up its game on technology and use of data to better serve the public
COMMENTARY | Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one good government observer.
Management
Fixing the broken federal hiring process is critical to improving government performance
COMMENTARY | It's time to fix what has become a convoluted and broken system.
Management
The federal government must make improved customer service a priority
COMMENTARY | A good government requires good customer experience—and that requires serious reform, writes one observer.
Management
The federal government must focus on developing and supporting leaders dedicated to serving the public interest
COMMENTARY | Unlike organizations within the private sector and the military, the executive branch does not have a systematic, deliberate approach to developing and supporting federal leaders, writes one good government advocate.
Management
5 steps for government reform
COMMENTARY | Fixing these systemic issues would maximize the impact of agencies and career civil servants already doing amazing work every day, writes one good government advocate.
