Management
What Does It Take for People to Do the Right Thing?
Knowing best practices and having the right policies doesn’t necessarily translate into operational improvements on the front line.
Management
If You Want Government Programs to Work, Think Like a Designer
It’s about organizing services around the needs of real people.
Management
After Two Decades, Agencies Finally Are Starting to Make Performance-Based Decisions
The real test will be with the onset of a new Administration.
Management
The Secret to Staying Off the High-Risk List
Nobody wants to be on GAO’s naughty list. Here’s how to work your way off--and better yet, to avoid getting listed in the first place.
Management
You May Be Doing Customer Service All Wrong
Two researchers recommend jettisoning four conventional practices for improving customer service.
Management
How to Design Contracts that Deliver Results
A new study explains the pros and cons of two contracting approaches aimed at delivering services more effectively.
Management
Does Performance Matter in Government?
A long-time advocate of performance management finds reason for skepticism.
Management
Sharing Expertise Within Your Agency: A Users Guide
New case studies demonstrate how social intranets can spur productivity and unlock an organization’s collective knowledge.
Management
The Next President’s Choice: Tear Down or Build Out?
The next chief executive will have an opportunity to build on the real progress agencies have made in performance management.
Management
The Digital de Tocqueville
Increasing citizen involvement is essential to revitalizing democracy.
Management
Making Taxpayer Dollars Deliver
President Obama’s final budget puts a stake in the ground for his long-running agenda to inject the use of data and evidence into budget, policy, and operational decisions.
Management
Government Reorganization 2016: No Magic Wand
With public trust at an all-time low, is there any appetite for overhauling government?
Management
OMB, Agencies Need to Read the Fine Print in 2016 Budget
The omnibus budget passed by Congress in late December contains some performance management surprises.
Management
Strengthening the Links in Government
How the next president can build on cross-agency collaboration.
Management
The Next Budget Crisis Is Days Away. Is There a Better Way?
The building blocks for reform are largely in place.
Management
Are Agencies Using Performance Info to Make Decisions?
Results are mixed, but strategic reviews are boosting collaboration.
Management
What Do Fashion Design and Government Have in Common?
Think user experience, not product.
Management
So Long to the Cubit and Ad Hoc Performance Metrics
Cross-agency benchmarks support data-driven decision-making.
Management
Budgeteers Join Forces Online to Get More Bang for the Buck
How MAX Federal Community boosts cross-agency collaboration.
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