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Decisions that affect day-to-day operations are made at the top without involving end users. What we need is a broad oversight approval system to ensure everything aligns.Survey Respondent
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We will be transparent and collaborative as we experiment here. We're mindful that aggressive models have not always worked out, so appropriate guardrails will always be essential. But make no mistake: we will use these tools to drive real change in our system.Alex Azar, HHS Secretary
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As clarified to respondents in the survey language, “a program manager is someone who manages multiple projects (and sometimes multiple programs), while a project manager is someone who manages the teams responsible for fulfilling the project and achieving deliverables.”
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