Yes, We Can Collect More Unpaid Taxes and Better Serve Taxpayers. Here’s How. 

In a new ebook, former IRS Commissioner Charles Rossotti and Fred Forman, former associate commissioner for modernization, chart a new course for the agency. 

Download ebook: The Business Case for IRS Transformation

“The IRS’s existing technology does not prevent more rapid progress in achieving two key goals: providing top-quality service and reducing the tax gap,” they write. “IRS already has delivered important, successful projects that produce large efficiency gains using modern technology. The path forward for the IRS is to build the next generation of tax return analysis, audit support and taxpayer service systems using techniques that have already succeeded.”

There are five key principles involved in following that path, Rossotti and Forman argue:

• The IRS’s existing technology does not prevent more rapid progress in achieving two key goals: providing top-quality service and reducing the tax gap.
• The strategy for reducing the tax gap is clear: Use all available information and modern machine learning technology to make taxable income more visible and to make enforcement more efficient. 
• Providing top-quality service to taxpayers is essential and achievable. 
• Reducing the tax gap and improving customer service will require the IRS to change the way it does business. 
• The revenue gains and service improvements from a technology-enabled program can be reasonably estimated. 

Download ebook: The Business Case for IRS Transformation