GovExec Daily: Using The Citizen Experience to Increase Trust in Government

As part of its Management Agenda, the Biden administration has identified government customer service as a point of emphasis. The administration’s Management Agenda Vision document outlines how workforce improvements and customer service will go hand-in-hand to improving trust in government and mission delivery.  

William D. Eggers is the executive director of Deloitte’s Center for Government Insights, where he is responsible for the firm’s public sector thought leadership. He testified recently in front of the Senate Homeland Security and Governmental Affairs Committee about building trust in government through customer experience. Eggers joined the show to discuss the government customer experience.

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